Returns & Exchanges

At Akkogear, we stand by the quality of our mechanical keyboards and peripherals with a 30-day return policy for items in original condition. If you are not completely satisfied with your purchase, we are here to assist with a seamless exchange or refund process.

Return Process

• 1.
  Initiate a Request

  Contact our support team at support@akkogear.com with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, ensuring all keycaps, cables, and accessories are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated fulfillment center.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.